Shipping: I will ship most anywhere, if your location doesn’t automatically populate in the checkout process of our shop, get in touch via our contact page for a Royal Mail shipping estimate.
Because I have been let down by customers in the past (and would prefer to avoid the upsetting situation of not being paid for work), no item will ship from the studio until payment has cleared.
Damage and/or Returns: Because much of the damage, loss, etc that happens during the life of a pottery order occurs after the pots have left the studio, I will not promise that all orders are open to refunds. However, if something does go wrong, please get in touch here within 5 days of receiving your order. In some circumstances I may offer you the option of a refund or a replacement if it’s possible. Thank you for understanding.
Privacy: the information Spiral Tide Pottery collects and stores is limited to your name and email address for our email list. Your name and email address is stored securely with a 3rd party service called Mail Chimp. Your permission was gained to have your name and email added to this list, however, if at any time you wish to unsubscribe from our email list click “unsubscribe” at the bottom of your latest Spiral Tide Pottery email communication. No information from orders made via www.spiraltidepottery.com/shop is stored unless you decide to join our email list through the checkout process.